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Frequently Asked Questions

Below are some common concerns of our clients before purchasing. If you have other questions, please just send them to thestudy.books@gmail.com or fill out the form.

Unanswered Questions?

Shipping and handling is included in your purchase price. There are no hidden costs.
Within Canada your books should arrive within 12 business days.
You are welcome to pick up the books or arrange hand-delivery. Please make a note of these arrangements on your order so we can contact you for hand-off when your order is ready. If that doesn’t work for you, we may be able to courier the books, at your cost. Please contact thestudy.sales@gmail.com to inquire about this possibility.
Yes. Due to the cost of international shipping, you will need to pay for postage. Please do not place your order through our website; rather, email your book request to us so we can let you know what the final cost will be.
Our newer books are offered in ePub format; all the same great information and no waiting for the mail!

Yes! There are 3 ways you can get a book at discount prices.

  1. Our new books are offered at a $1 discount for a limited time after they are first released. Join our mailing list to hear when new books are released!
  2. You will receive a discount of $1 per book if you order 10 or more books. Note that these discounts cannot be combined.
  3. We have a limited supply of books offered at a discount. These are listed under the “Bargain Books” header.
Email your concern to thestudy.sales@gmail.com and include your name, address and invoice #.
Books can be returned for a full refund up to 90 days after purchase. They must be returned in the same condition as they were shipped. The cost to return the book(s) will be borne by the customer. Ship to: The Study, Box 445, Fergus, ON, N1M 3E2 and include your name and address as well as your invoice #.
Books that are faulty in materials or workmanship will be replaced at The Study’s cost for up to a year after purchase. Email your concern, along with a photo of the problem to thestudy.sales@gmail.com
You’re right! You do not need to pay tax since The Study is a not-for-profit organization.
Please email your order to thestudy.sales@gmail.com. Remember to include your name, email and shipping address (phone number optional).
To pay by credit card, click the link “Check Out with PayPal”. This will take you to the PayPal website, where you can pay securely using either your credit card or your PayPal account. ​You do not need to have a Paypal account to pay with a credit card.​